Overview:

You have 30 days from the date of receiving your item to request a return under our 30-day return policy.

Eligibility:

To qualify for a return, your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Return Process:

To initiate a return, contact us at info@anatomydesign.co.za. If your return is approved, we will provide you with a return shipping label and detailed instructions on how to send back your package. Items returned without a prior request will not be accepted.

For any questions regarding returns, feel free to reach out to us at info@anatomydesign.co.za.

Damages and Issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and correct it promptly.

Exceptions / Non-returnable Items:

Certain items are not eligible for return, including:

 

Custom products (e.g., special orders, personalized items)

Hazardous materials, flammable liquids, or gases

Perishable goods (e.g., food, flowers, plants)

Personal care items (e.g., beauty products)

If you have questions about the return eligibility of a specific item, please contact us.

Please note that we do not accept returns on sale items or gift cards.

Refunds:

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges:

The quickest way to ensure you get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.